bholus10 has just posted in the Career forum of Wiki Newforum under the title of 8 times when IT cos said sorry.
This thread is located at http://www.wikinewforum.com/showthread.php?t=16422
Here is the message that has just been posted:
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In July this year, Amazon CEO Jeff Bezos issued an apology over a surprise deletion of books that Kindle owners had purchased and downloaded to their devices.
Bezos apologised in a posting on the Kindle Community forum for the deletion of two books, George Orwell's Animal Farm and Nineteen Eighty-Four, explaining that the company will be changing its policy in the future.
"This is an apology for the way we previously handled illegally sold copies of Nineteen Eighty-Four and other novels on Kindle," he wrote.
"Our 'solution' to the problem was stupid, thoughtless and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we've received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission."
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